A call center supervisor’s job involves much more than just managing a team of call center agents. You would expect any supervisor to manage his or her team by walking around the center, being alert to agents that appear to need assistance, answering questions and taking calls that their agents can’t handle.
The Difference between an Inbound and an Outbound Call Center
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If you’re like most people, the term “call center” makes you think of a group of representatives sitting in front of computers wearing headsets, waiting for customer calls or dealing with customer issues. Although that’s the common notion of a call center, there are actually two main types; the inbound call center and the outbound call center.
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How to Craft the Perfect Answering Service Script
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Now that you’ve decided to use a call center to handle incoming calls, it’s time to think about what you want your answering service script to include. It needn’t be a challenge if you follow a few simple tips. Here’s how to craft the perfect answering service script for your virtual receptionists.
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Leadership Is Learned From Experience, Mentoring and Failure
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Committees don’t create successful startups. A single visionary entrepreneur almost always is the initial implementer of an innovative new venture, but that lone entrepreneur doesn’t have the bandwidth to grow the business alone. He or she needs the multiplier of growing from the “doer” to a team-builder and leader. That’s a big transition, and many […]
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Telephone Answering Services for HVAC & Air Conditioning Industry
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In the heating and cooling industry, customer demands are as variable as the seasons. To be successful, your business needs to address service issues that are constantly in flux. Whether it’s an unprecedented heat wave or an unpredicted snowstorm, prompt response and rapid solutions are essential. Knowing that 81% of companies who deliver strong customer […]
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Benefits of Telephone Answering Service for Dental Offices
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Benefits of Telephone Answering Service for Dental Offices. For a dental health provider, excellent customer service is critical. To stand out from your competitors, you need to take what could be a dreadful experience for your patients and instead make it convenient, personalized, and pleasant. This process all starts with having the right reception services. […]
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Top Twitter Real Estate Marketing Tools
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Twitter can be a fantastic real estate marketing tool. It’s cost-effective and helps you maintain and build your sphere of influence. If you’re not already using Twitter, check out this article to get started. If you’re already actively tweeting, read on to learn about four of the most useful tools to improve your Twitter real […]
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5 Unique Ways Your Smartphone Can Make You More Productive
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Smartphones are blamed for many of today’s ills. Millennials are too dependent on their phones, disconnected from the world and self-absorbed with their own social media lives, according to many grumbling sources. However, the reality is smartphones have expanded our chance at productivity. Rather than waste time, smartphones have allowed us to become more productive […]
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8 Awesome Ways to Help You Make Your Data Safe
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If you read about the rate at which data of the world is increasing on a second and minute basis, you will be surprised how everyone is managing to store this data. At times it seems the world will run out of solutions to storing data pretty soon looking at the alarming rate of increase […]
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Stop Thinking And Start Doing: 10 Productivity Lessons That Will Enrich Your Life
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Life is more fun when you can rest each day knowing you have achieved or learned something new. Productivity feeds off motivation, which is spurred on by being able to put your mind to it, whatever task stands in your way. Here are 10 tips for firing up your productivity levels by taking on a […]
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