Insurance Answering Services

Answering Services for Insurance Brokers and Insurance Companies. Cititel Answering Services provide professional answering services for insurance companies in all Canada and the United States. Our 24 Hour Live Insurance Answering Service can help insure your business is covered.

Insurance providers must serve the needs of two distinct customer audiences: policy holders, and agents and brokers. In today’s environment, ease of doing business and 24/7 access to personalized services are among the most important factors influencing which provider an agent or policy holder will select. Customers frequently change providers because of poor customer service or the inability to resolve issues easily. Additionally, customers rarely interact with their insurance provider, making it even more difficult to foster customer loyalty.