In the heating and cooling industry, customer demands are as variable as the seasons. To be successful, your business needs to address service issues that are constantly in flux. Whether it’s an unprecedented heat wave or an unpredicted snowstorm, prompt response and rapid solutions are essential. Knowing that 81% of companies who deliver strong customer service outperform their competition, you need to ensure that your answering service is as adaptable as your business. You need a call center that is as consistent as your company is. You need Specialty’s HVAC answering service.
Your customers need to be able to reach you at all hours of the day and night. Routing calls to our 24/7/365 call center is the perfect way to handle your customers’ needs.
Our Customer Service Professionals evaluate each call and handle your customers according to your specifications.
If you are trying to run your business from a cell phone, you are definitely putting yourself at a disadvantage. Cititel has extensive experience working with heating, ventilation, and air conditioning professionals. We understand the challenging nature of the industry and we tailor our services to match the needs of your company.
From rapid dispatch to an accurate message taking, our trained operators fully realize the importance of your services and how best to provide the support that your business requires. We know the value of a job, the value of your image, and the value of each call we manage.
Here are a few of the services that we provide to businesses in the HVAC industries:
• After-hours answering services
• Paging services for on-call technicians after-hours
• Paging and patching services for sales calls and quote requests
• Back-up protocols available to ensures your technicians are receiving and responding to message
Here are ten benefits to using a live telephone answering service to handle your business calls:
1. Your phone calls will be handled efficiently
2. Live telephone answering service calls will be handled according to your specifications.
3. We can dispatch calls that you need to receive immediately to a specific staff member or to your on-call personnel along with sending a report into your office.
4. Never Miss a Sales Call Again
5. Saves You Money on Hiring a Receptionist
6. Call Answering, Message Taking and Order Placement, Even When Your Business is closed
7. Free Up Time for Your Team to Generate Revenue and Grow Your Business
8. Book Appointments and Manage Your Calendar
9. Personalized Service for Each Individual Company
10. Eliminates the Headache of Handling Hiring, Absences, Training and Performance Monitoring
How it Works
We take your calls just like a receptionist at a large company. When customers dial your phone number a Cititel operator answer with your specific business information. Calls are dispatched (or screened) as you pre-arrange- urgent calls are transferred directly to you and messages carefully taken for others. Callers can be given the option of recording a message to a voice mailbox or the operator – Cititel´s system automatically delivers the message to your cell phone, text pager, email or fax machine.
Cititel´s Canada Telephone Answering Services helps your business increase revenue, lower costs provide better customer care and maximize every opportunity.