Canada Virtual Receptionist Services
Cititel Virtual Receptionist Services. Owners and managers of business–large or small–often struggle serving their clients while trying to grow their business. One of the biggest, and most important challenges facing a growing business is customer service. To be successful, your business needs to be able to right channel all your customer interactions in a quick and professional manner and show your customers that you care about them.
Answering calls, scheduling appointments, sending messages, and providing live customer assistance are more than just core functions for your business—they’re also opportunities to enhance brand perception and customer loyalty, maximize revenue, and expand your client base.
Cititel Virtual Receptionist services can schedule appointments, provide live-voice customer assistance, perform soft sell services, order taking and deliver messages every day, around the clock. Call-handling protocols can be customized to meet your unique business needs and we can even identify and escalate calls that warrant immediate attention. A team of highly trained customer experience experts is dedicated to delivering sensitive, professional, live customer assistance as an extension of your brand. Our Trained operators offer your customers the personal touch while you maintain control with custom-designed scripts and screens, call history, and reports.
Personalized greeting: Cititel can answer your phones with your company personalized greeting. We upload a special greeting that lets your customers know about special dates, sales, offers and promotions. Why have your customers listen to a generic greeting when you can use this time to let people know about your company?
Automated reminders/wake up calls: Time is precious when running your business. Offload tasks to Cititel for automated reminder calls to your scheduled appointments. We remind them of the time and date of their next appointment in advance. We’ve done this for doctors’ offices, dental offices, dance studios, upcoming events, appointments and reminders. We can do it for you, too.
Benefits of a Virtual Receptionist
Maintain a professional experience
You rest easy that customers are enjoying superior customer service
A virtual receptionist allows you to work from anywhere. There’s no missed opportunities
Your work hours are maximized
Business services are consistent no matter where you are in your day
Virtual receptionists are much more cost-effective than full-time employees
VoIP phone service allows you to review your call or have the clip attached in an email and sent to you