Emergency Response Services
Canada Emergency Response Services.
Cititel Emergency Response Services ensures your customers critical calls are handled with expertise, and promptly delivered to your on-call personnel. Experienced live agents are specifically trained on calming distraught callers and other emergency protocols. We are available 24 hours a day and understand the urgency of strictly following the escalation protocol you have set.
Emergency calls are answered quickly by experienced Emergency Response Operators, ensuring you don’t lose calls to your competition.
Messages are relayed fast and accurately so your team can deal with an emergency quickly, ensuring you knows the location and understands the complete situation.
Operators can screen for urgent calls and know which calls to escalate based on client parameters and which calls can wait for regular office hours to minimize client costs.