Telephone Answering Services for Lawyers

Telephone Answering Services for Lawyers


Answering Services for Lawyers. Law Firms and practices most commonly fail when they cease providing appropriate ‘value’ to satisfy clients’ needs. This is not an area for you to assume you know what those needs are, how the market judges ‘value’ and whether you are seen as providing that value relative to your competitors. Even if you think you know it pays to refresh those assumptions.

The first step on this clients satisfaction journey is to provide an immediate response to clients and prospects when they call. A telephone answering service makes easy for customers to contact your business, and this can mean the difference between capturing new clients and losing them to one of your competitors. Crucially, it also allows you to concentrate on other aspects of your business whilst ensuring that no potential customers are neglected.

Cititel provide answering services and virtual receptionist services for lawyers, attorneys, law firms and solo practices in all Canada and the United States. We work with lawyers and their legal team members who seek professional and reliable virtual receptionists to perform 24/7 answering services including: taking phone calls, making appointments, passing on new client lead information and answering general questions about the services.

How it Works

We take your calls just like a receptionist at a large company. When customers dial your phone number(s), a Cititel operator answers with specific business information. Calls are dispatched (or screened) as you pre-arrange- urgent calls are transferred directly to you and messages carefully taken for others. Callers can be given the option of recording a message to a voice mailbox or the operator – Cititel´s system automatically delivers message to your cell phone, text pager, email or fax machine.

Cititel´s Canada Telephone Answering Services helps your business increase revenue, lower costs, provide better customer care and maximize every opportunity. Request more information.

Focus on Running Your Business

A real person answers your calls with your company name – no “voice-mail-jail” to turn customers off.
Stops interruption of calls and inquiries you don´t have time to deal with.
A fraction of the cost of a salaried receptionist
Operators are trained in courteous, professional phone reception
Automated message deliver to your pager, cell phone, email, or fax machine
Affordable monthly service plans

Call today for more information: 1.888.923.2533, send us an email to or request information online.