Answering Service for Insurance Brokers

Answering Service for Insurance Brokers


In the Insurance Industry, a telephone answering service makes it easy for customers to contact your business, and this can mean the difference between capturing new clients and losing them to one of your competitors. ,

To be successful, your insurance brokerage business needs to be able to right channel all your customer interactions in a quick and professional manner and show your customers that you care about them. Putting your customers through a series of automated messages to reach a voicemail is not the kind of customer service that keeps them coming back.

Cititel provides professional live answering services 24/7, making sure you never miss an important phone call. We will answer your phone 24 hours per day, 7 days per week, after hours, and when your phones are busy. Simple, reliable and totally customizable.

If you have customers that need to be serviced after hours, Cititel has the solution that can work for you. Rest assured, with Cititel, you’ll get a very affordable toll free or local business number answered by a live operator who acts as a personal extension of your company. Our virtual receptionists will answer the call with your company name, according to your call script. Our representatives will take messages, enter data into your web form, and forward calls to your out of office location.

How it Works

We take your calls just like a receptionist at a large company. When customers dial your phone number(s), a Cititel operator answers with specific business information. Calls are dispatched (or screened) as you pre-arrange- urgent calls are transferred directly to you and messages carefully taken for others. Callers can be given the option of recording a message to a voice mailbox or the operator – Cititel´s system automatically delivers message to your cell phone, text pager, email or fax machine.

Cititel´s Canada Telephone Answering Services helps your business increase revenue, lower costs, provide better customer care and maximize every opportunity. Request more information.

Call today for more information: 1.888.923.2533, send us an email to or request information online.