The telephone used to be the primary device to connect companies with customers. Many companies have replaced the term “call center” with “contact center,” because the telephone is no longer the only means of communication that customers use.
Archive | Customer Service
RSS feed for this section
5 Trends That Will Make Call Centers More Modern and Responsive
Posted on :
Read full story • Comments are closed
Turn Abandoned Calls for Take-Out into Sales Using a Call Center
Posted on :
Take-out is all about convenience. It’s a simple enough process: The customer calls in, places an order and either picks it up or has it delivered. But the fact is restaurants have about a 20 percent call abandonment rate. That means that one out of every five customers calling to buy food, get tired of being on hold and hangs up.
Read full story • Comments are closed
Why You Should Outsource to a Call Center for Order Taking
Posted on :
In recent years, order taking services have grown into an integral part of the outsourcing industry. The main reason behind this growing popularity is that any manufacturer who sells products online or through television or radio, needs to have an efficient way to process orders.
Read full story • Comments are closed
12 Call Center Key Performance Indicators
Posted on :
When you’re assessing the efficiency of a call center, it’s important to analyze the call center’s key performance indicators or KPIs for short. However, it’s not often clear which KPIs to measure and track over time. Here’s a list of the top 12 call center key performance indicators.
Read full story • Comments are closed
Let a Call Center Solicit the Customer Feedback Your Business Needs
Posted on :
It’s always been true that a happy customer is a repeat customer and that’s reason enough to aim for customer satisfaction because repeat customers often serve as the backbone of any business, especially in service industries such as optometry or dentistry.
Read full story • Comments are closed
A Call Center’s Importance Varies By Industry
Posted on :
In industries where customer service and high call volumes are expected, call centers offer an invaluable service. It’s safe to say that any company can benefit by having a team that specializes in handling customer questions or complaints, as well as taking and forwarding messages in a timely manner.
Read full story • Comments are closed
The Difference between an Inbound and an Outbound Call Center
Posted on :
If you’re like most people, the term “call center” makes you think of a group of representatives sitting in front of computers wearing headsets, waiting for customer calls or dealing with customer issues. Although that’s the common notion of a call center, there are actually two main types; the inbound call center and the outbound call center.
Read full story • Comments are closed
How to Craft the Perfect Answering Service Script
Posted on :
Now that you’ve decided to use a call center to handle incoming calls, it’s time to think about what you want your answering service script to include. It needn’t be a challenge if you follow a few simple tips. Here’s how to craft the perfect answering service script for your virtual receptionists.
Read full story • Comments are closed
6 Benefits of an Answering Service for Property Management Companies
Posted on :
Property management companies handle the day-to-day real estate issues for landlords and absentee property owners. Property managers generally charge a percentage of the rents collected, so their goals are to keep tenants happy, occupancy high, and rents paid up. A telephone answering company like Cititel Telephone Answering Services can help property managers by providing these […]
Read full story • Comments are closed
Benefits of an answering service: Call Answering, Message Taking and Order Placement
Posted on :
Even When Your Business is Closed a telephone answering service can be on hand all day, every day. This means that even outside of office hours, your business has a real person manning the phones, ready to deal with enquiries and provide any other aspects of customer service required. Focus on Running Your Business A […]
Read full story • Comments are closed
Information Request
Comments or questions are welcome.