In recent years, order taking services have grown into an integral part of the outsourcing industry. The main reason behind this growing popularity is that any manufacturer who sells products online or through television or radio, needs to have an efficient way to process orders.
Tag Archives | Call Centers
Why You Should Outsource to a Call Center for Order Taking
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Let a Call Center be the Voice of Your Company
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A company may be aware of the face it presents to the public but it also needs to be aware of its voice – specifically, the voice of the people staffing its call center. That’s because customers form their first impression of a company by the attitude of the person answering the phone.
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How Health Care Call Centers Improve Patient Satisfaction
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When patients call their doctor’s office, it’s because they have a medical problem that needs to be dealt with. They don’t want to deal with a harried receptionist who may be trying to deal with in-office patience or worse, be put on hold for an extended period of time. Research has shown that being stuck on hold is one of the top reasons given for patient dissatisfaction.
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