The health care industry is jumping aboard the digital marketing bandwagon.
The health care industry is well known to lag behind other industries when it comes to marketing by about two years. Between HIPAA compliance regulations that dictate how patient information is used and stored and FDA restrictions that put a microscope on how a lot of health care organizations market their products, it can be scary to adapt to changing marketing trends in such a heavily regulated industry.
However, Rafael Lugo, a general surgeon in Houston, is working to change that tendency by helping other doctors reach and engage today’s tech-savvy patients and physicians through digital marketing. From his experience, Lugo says, digital marketing is no longer optional for hospitals and practices, insurance providers, pharmaceutical companies, medical device manufacturers, or other organizations in the health care space.
According to a recent study by Epocrates and other device manufacturers, 96 percent of physicians own smartphones and between 56 percent and 76 percent own tablets. Multiple studies have shown in-house physician smartphone use at approximately 80 percent.
Likewise, recent research reveals that more than 80 percent of physicians are using general browsers, Lugo says. “They are using search engines, like Google, in diagnosis, treatment, and ongoing care,” he said. “Also, patients are using it to find and engage with health care organizations, which is why digital marketing is critical for the survival of a physician’s practice.”
According to a Think With Google study, 84 percent of patients use both online and offline sources for hospital research. Likewise, search engines drive nearly three times as many visitors to hospital sites compared with nonsearch visitors, and 44 percent of patients who research hospitals on a mobile device schedule an appointment.
“It is impossible to build a successful strategy without the right online content,” Lugo said. “To succeed in today’s developing health care industry, physicians and hospital groups need to constantly produce new content that not only gets them found but also enables them to capture leads for new patients.”
From blog posts to social media updates, videos, e-books, webinars, and more, you need to publish content that will get you found online by the search engines and social media channels your target audience uses to learn about health care services and products. “From my perspective as a doctor,” Lugo said, “I saw a great void in the digital marketing space for physicians, so now I am actively helping other doctors and health care organizations use these tools to find the patients in an economical way by simply providing worthwhile content and strong branding in their marketplace. It truly is a win-win for the patient and physician.”
While there is a long way to go, digital marketing seems to be changing even the most stable industries. Which industry will be disrupted next?
Shared from Inc Magazine
Answering Service for Medical Offices, Free 30 days
Doctors’ offices have too much important work to do to be glued to a phone line all day. By letting our professionals handle incoming phone calls, you and your staff can make better use of your time and abilities. Whether your practice is sizable and established or small and brand new, Cititel answering service provide customized solutions for your medical office.
We will assist your patients in scheduling, canceling and confirming appointments, providing answers to frequently asked questions and giving directions to your location. In case of emergency, we can patch/dispatch calls directly to your on-call doctor who will be connected with the caller immediately.
How it works
1. A customer dials your number or numbers
2. A live operator answer the phone according to your instructions
3. Our operator collects the information of the caller and takes the message
4. Our operator logs the information into our system and the message is delivered to you.
Call today: 1.888.923.2533, send us an email to info@cititel.com or request more info here.