Frequently Asked Questions

Canada Answering Services Frequently Asked Questions

What is a telephone answering service?

A telephone answering service is a company that answers incoming calls for other businesses. These calls may be transferred to an employee’s phone, or a message recorded in their absence. For many small and medium businesses this is a cost effective alternative to hiring a dedicated receptionist.

Why should I choose Cititel as my Answering service provider?

Cititel is one of the Canadian leading providers of live telephone answering services, providing Canadian entrepreneurs, small, medium and large businesses professional answering services since 1991. At Cititel we pride in being consistent, reliable and providing excellent customer service to our clients. We have been helping businesses for over 25 years increase their revenue, lower their cost and offer their clients customer satisfaction. We keep business moving and people in touch.

I have an office assistant, why do I need a telephone answering service?

It is critical to any business the phone gets answered by a human voice. If your assistant is busy and your phone lines are ringing and some of your calls are being missed, you are losing business opportunities. Cititel operators can answer your phones whenever you need them to. You never have to rely on a voice mail system to manage your business when no one is there.

Will my phones always be answered by a live operator or will they be put on hold first?

A real person answers your calls with your company name. No holds or voice-mail jail to turn customers off.

How do Cititel will handle my company’s calls?

Cititel promptly answers all your incoming calls with a real person, 24 hours a day, 7 days a week. Operators are trained in courteous, professional phone reception. We take your calls just like a receptionist at a large company. When customers dial your phone number(s), a Cititel operator answers with your specific business information. Calls are dispatched (or screened) as you pre-arrange – urgent calls are transferred directly to you and messages carefully taken for others. Callers can be given the option of recording a message to a voice mailbox or the operator. Cititel’s system automatically delivers messages to your cell phone, text pager, email or fax machine.

Can I decide when to divert my calls to Cititel?

Yes, you can divert your calls to us at anytime. Cititel operators can answer your phones whenever you need them to.