A recent industry survey discovered that 70% of people do not leave messages on voicemail and answering machines they want to speak to a person. If your phone is answered by a professional Personal Assistant, who knows about your business and products and who deals efficiently with the call the vital first impression is created.
Telephone communication is advantageous because it elicits an immediate personal response and allows people to express emotions through their voice tones. It is also interactive, confidential and safe. In addition, it is easier to build rapport through speaking on the telephone than through emails and letters.
Telephone answering services are much more than just hiring a polite and professional telephone manner for calls. It is about excellent communication through making your business available even if you are not present at the desk.
Pre-recorded messages are notoriously out of fashion. Businesses today know that allowing prospects and clients to speak to a live person allows for a continued working relationship with the business audience.
Many businesses now forward their calls to professional telephone answering services once normal business hours have passed.
This can include weekend calls; more recognition exists to the business that is not ‘closed for business’.
Here are the standard services offered by an accredited telephone answering services like Cititel Answering Services:
Answering incoming calls
Make enquiries
Up-sell and cross-sell products and services
Forwarding messages
Sending and receiving emails or faxes
Answers for standard customer questions
Whatever your need, whatever size your business or customer base, Cititel has the skills and experience to help keep your customers satisfied. Your customers demand flexibility, efficiency, and professionalism. That’s why we offer a bespoke call answering service which is tailored to your needs and theirs.
Increase your sales and reach more customers with an answering service. Contact us by email at info@cititel.com, call us at 1.888.923.2533 or request more information online here
