Take-out is all about convenience. It’s a simple enough process: The customer calls in, places an order and either picks it up or has it delivered. But the fact is restaurants have about a 20 percent call abandonment rate. That means that one out of every five customers calling to buy food, get tired of being on hold and hangs up.
Tag Archives | Call Center
Turn Abandoned Calls for Take-Out into Sales Using a Call Center
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12 Call Center Key Performance Indicators
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When you’re assessing the efficiency of a call center, it’s important to analyze the call center’s key performance indicators or KPIs for short. However, it’s not often clear which KPIs to measure and track over time. Here’s a list of the top 12 call center key performance indicators.
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