Setting up a successful sales process is an essential part of growing your business. It doesn’t matter how many leads you bring in to your business; if you can’t close them, you’re in trouble. Appreciate the monetary cost of the leads that are coming your way. Just because you got a lot this month, does not guarantee you will get a lot of leads next month. Make sure you are doing everything you can to close each one.
The foundation of a good property management sales practice is to answer every phone call. It doesn’t matter if the person at the other end of the line is a vendor, an owner, or someone else. Act like each call could be a $5,000 phone call, because it just might end up being one. Any individual call can bring business to your business.
Follow up on each lead. Just because you aren’t following up, doesn’t mean your competition isn’t either. Maybe you’ve wondered why other companies are growing and you’re not. One of those reasons could be a lack of follow-up.
When you have a lead on the phone, you need to be curious and ask questions. Engage them in conversation, find out what their problems are, because if they are calling you, they almost certainly have problems. Keep in mind, people taking the time to call you are worried about what is most likely their single biggest investment – a home. You have to convince them why you’re the company best qualified to take care of that investment.
24/7 Property Management Answering Service
Keep residents happy and increase leasing opportunities. Cititel’s property management answering service, including after hours, weekends and holidays, allows you to focus on your priorities, while Cititel does the rest.
Expert phone answering for:
Leasing
Apartment Complexes
Commercial
Residential
Condo Associations
Real Estate
Cititel Answering provides highly proficient 24 hour answering services. Our team of experienced call answering service professionals have been trained to respond effectively to all kinds of customer queries.
For more information about our answering services, please contact us by email at info@cititel.com, call today: 1.888.923.2533 or request info online here.
