Do You Need a Property Management Company Answering Service?
Cititel, offer property management companies the custom virtual receptionist services they need to succeed in today’s marketplace.
Cititel Answering Services ensures your property management company is open for business, even after hours. Our professionally trained live agents can answer your calls 24/7/365.
Five Ways a 24/7 answering service works for property management services
1. We provide you with a toll free number that allows you to forward your calls to Cititel Answering Services.
You determine when the calls are actually forwarded, such as after business hours only, during specified times during your working day (lunch, anyone?), or always. When people call your number it rings to us just as though it is ringing into your office.
2. When your tenants call in to make rent payments on your web based payment system we access the system and take those calls for you. We gather the payment information and process the payment just as you would when you take the call.
3. No on-call technician wants to field calls all night, especially when those calls are not true emergencies. When you set the criteria as to what does and does not constitute an emergency, we field those calls for you. We are a 24/7/365 answering service so we always have someone in the office ready to take your calls. We ask the caller identifying questions to determine if the call is a real emergency and then we call/text/email the on-call tech for you. If the nature of the call does not fall into your parameter of a true emergency we gather the information and email it to your office to be handled the next business day.
4. Do you require a signed authorization form from the caller agreeing to service prices, etc. before your on-call person can be contacted?
Some companies have maintenance contracts with their clients that require the client to sign and return an authorization form before the on-call person can be contacted. We gladly fax your form to your clients. Once we get the form back from the client we contact your on-call person. Then we fax the signed document to your office for your records.
When you provide us with a list of your available rental properties we talk to your potential renters for you. We give them pertinent information about the property, such as the monthly rent amount, deposit, qualifying information, and when the property is available for occupancy. We gather their contact information and then email and/or text the information to the listing agent.
Call today: 1.888.923.2533, send us an email to info@cititel.com or visit our website at: http://www.cititel.com
