As a medical professional, you want what’s best for your patients. After all, it’s likely the main
reason you chose a career in healthcare in the first place; you love helping people. Focusing on
the needs of each patient can be difficult if you and your staff spend most of the day answering
calls, tracking records and/or scheduling appointments, however — even more so during
emergency situations.
That’s where a medical answering service steps in.
The right answering service provides a full range of services to make your telephone, monitoring
and dispatch services a great success. Their staff should be always ready for your particular
needs, from following customized scripts to meeting specific requirements.
A Variety of Service Options
For starters, a medical answering service should have service options to meet all of your
medical answering needs, whether it’s basic messaging or emergency dispatch and escalation.
Here are some of the service options you should look for:
Priority escalation to your on-call staff
Customized message formats
Customized call handling by situation
Documented nurse check-ins and call-outs
Managed schedule changes
Patient appointment scheduling
Appointment confirmation calls
Automatic FAX/email/web access
Backup for your customer service
Message encryption
Record tracking and monitoring
Try our medical answering services FREE for 30 days. Call today: 1.888.923.2533, send us an email to info@cititel.com or request more info online here.
