Sales calls are the lifeblood of your business. What’s the point in spending money on marketing or any other aspect of your business if you’re not going to make yourself accessible to your clients? Although a lot of business and sales are now done online, there are still plenty of people who prefer to use […]
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Things to look for when choosing an Answering Service
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1) Response Rate Having an answering service that can’t answer calls within 4 rings is pointless as you may still miss calls and that is the very reason you are hiring an answering service in the first place. 2) Sound Quality When you call the answering service is the line clear? Is there any background […]
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The Evolution Of Customer Service
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For consumers the future of customer service cannot come soon enough. The customer experience landscape is ripe for disruption. Companies are slowly making progress toward more seamless and simpler customer experiences. Today only a select few companies leverage all the technology at their fingertips to enable customers to use the technology they use daily in […]
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The 12 Habits Of Highly Collaborative Organizations
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When it comes to the future of work and collaboration I’ve worked with and researched hundreds of companies. Collaboration is indeed a top priority for many business leaders but knowing what makes organizations successful can be a tricky thing. After all no two companies are like and their strategies and technologies can be quite different. […]
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Immediate Response, the key to winning and keeping clients
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Immediate Response, the key to winning and keeping clients We exist in a very competitive environment, and if you want your Real Estate business to flourish, it is crucial to take advantage of every opportunity. Unfortunately many realtors, brokers, and agents are not maximizing their business opportunities as a result of not having powerful communication […]
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Managing your customer relationships
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When running a high-growth business you could well find the amount of attention you can devote to each customer becomes increasingly stretched as your company develops and your client base expands. But even when rapid growth places additional strain on the product or services you deliver, it is essential to remain aware of the importance […]
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10 Tips On How to Make Customers Feel Good
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There is currently a TV ad for a major telecom company. After the saleswomen describes the benefits of the product to her customer, he responds, “I appreciate that you appreciate me as a customer.” She responds, “Well, we appreciate that you appreciate that we appreciate you.” They continue going back and forth describing how much […]
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7 ways to show customers you really care
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You can have the most efficient experience in the industry, but if customers don’t feel like you care about them, they won’t stay loyal. Here’s how the people who interact with customers can consistently show they care. Most organizations find it’s easier to teach employees the “hard skills” they need to do the job well […]
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