A company may be aware of the face it presents to the public but it also needs to be aware of its voice – specifically, the voice of the people staffing its call center. That’s because customers form their first impression of a company by the attitude of the person answering the phone.
Archive | Business Success
RSS feed for this section12 Call Center Key Performance Indicators
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When you’re assessing the efficiency of a call center, it’s important to analyze the call center’s key performance indicators or KPIs for short. However, it’s not often clear which KPIs to measure and track over time. Here’s a list of the top 12 call center key performance indicators.
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A Call Center’s Importance Varies By Industry
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In industries where customer service and high call volumes are expected, call centers offer an invaluable service. It’s safe to say that any company can benefit by having a team that specializes in handling customer questions or complaints, as well as taking and forwarding messages in a timely manner.
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We’ll Get The Phone – You’ll Get The Profits
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Many businesses have discovered the major benefits that accrue to their business by using a professional Telephone Answering Service and the increased flow of business that can result. Choosing the right service for you can be vital. Hearing a friendly, professional and knowledgeable voice at the other end of the phone. Never before has that […]
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How can your retail business prepare for the holiday season?
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With Black Friday marking the beginning of the holiday spending season it’s imperative your retail store is setup to make the most of this lucrative time. Don’t stuff up your staff No matter which area of the world you are in no one wants to be waiting in long lines, the holiday season means it’s […]
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5 advantages of live answering services for property management companies
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Management companies, oversee operations and financial matters to managing staff and maintenance needs. Cititel can help you maintain and manage your responsibilities through value-added services and excellent communications. Whether you need to answer calls about rental availability, to collect rent payment, to handle emergencies, or to take care of general maintenance requests, we can help. […]
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Benefits of an Answering Service for Property Management Companies
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Management companies, oversee operations and financial matters to managing staff and maintenance needs. Cititel can help you maintain and manage your responsibilities through value-added services and excellent communications. Whether you need to answer calls about rental availability, to collect rent payment, to handle emergencies, or to take care of general maintenance requests, we can help. […]
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The Small Psychological Change That Will Make You Much More Successful
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Success, most of us have heard, is hard. We’ve read about Bill Gates’s insane hours when starting Microsoft, gossiped about Elon Musk’s divorces (and plenty of other founders’ rocky personal lives), and discussed the psychological cost of entrepreneurship. Listen to enough of these tales of exhaustion and trouble and it’s easy to assume that getting […]
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Business Productivity Strategies for Success: Don’t Be a Slave to Time
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So you’ve read all the best-selling books about time management and productivity. They sounded good at first. In fact, they are good. But, you didn’t implement them, or implemented them only for a short time, because they seemed to further complicate an already complicated world. It’s hard to remember what all those principles and skills […]
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