The importance of customer service is a given in business, where companies such as Zappos and Southwest Airlines (LUV) have built their success and reputations on the concept of delivering an outstanding customer experience. Yet traditionally, this philosophy unfortunately has not translated to healthcare, and more specifically, hospitals or health systems. This is especially unfortunate […]
Why Customer Service Matters in the Healthcare Industry
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Immediate Response, the key to winning and keeping clients
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Immediate Response, the key to winning and keeping clients We exist in a very competitive environment, and if you want your Real Estate business to flourish, it is crucial to take advantage of every opportunity. Unfortunately many realtors, brokers, and agents are not maximizing their business opportunities as a result of not having powerful communication […]
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Asset Management Generates Asset Value
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Great property managers can tell you something about every facet of commercial real estate— from highly technical lease terminology to how a chiller works. Nonetheless, even the best property managers may be fuzzy on the details of what exactly “asset management” entails. If you are a property manager looking to generate value for your building […]
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Cybersecurity Must Practices for Commercial Buildings
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TO BETTER ENSURE A SECURE FACILITY, implement the following basic guidelines: Communication Talk to staff, owners, vendors and tenants about cybersecurity. Remember that “we never thought about this” has not proven to be an effective legal defense in big liability cases. Document your cybersecurity plan and make sure it gets on the desk of everyone […]
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Cybersecurity in Commercial Properties
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Cybersecurity in Commercial Properties Requires a Proactive Approach. A few months ago, in an event that never made the news, hackers staged a cyberattack on a prominent office building in a major U.S. market. Their means of access was as easy as it was ironic—through the security camera system. Networked with each other over the […]
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Managing your customer relationships
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When running a high-growth business you could well find the amount of attention you can devote to each customer becomes increasingly stretched as your company develops and your client base expands. But even when rapid growth places additional strain on the product or services you deliver, it is essential to remain aware of the importance […]
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10 Tips On How to Make Customers Feel Good
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There is currently a TV ad for a major telecom company. After the saleswomen describes the benefits of the product to her customer, he responds, “I appreciate that you appreciate me as a customer.” She responds, “Well, we appreciate that you appreciate that we appreciate you.” They continue going back and forth describing how much […]
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7 ways to show customers you really care
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You can have the most efficient experience in the industry, but if customers don’t feel like you care about them, they won’t stay loyal. Here’s how the people who interact with customers can consistently show they care. Most organizations find it’s easier to teach employees the “hard skills” they need to do the job well […]
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