What is an example of a check-in procedure?

It is important that a check-in procedure be in place. Decide if a verbal check-in is adequate, or if the employee must be accounted for by a visual check. Make sure your plan is appropriate for both regular business hours as well as after main office hours.

For most lone workers, the telephone will be the main source of contact. If you work at a desk or station, have a telephone close by. If you are away from a main office or work station, the use of a cell phone is very helpful. If a cell phone is unreliable in your area, be sure to have alternative methods of communication available (such as use of public telephones, site visits or satellite technology).

When travelling out of the office, the main contact person should know the following details:

Destination.
Estimated time of arrival.
Return time or date.
Contact information.
Mode of travel (public transit, car, plane, etc.).
Alternate plans in the event of bad weather, traffic problems, etc.

An example of a check-in procedure is:

Prepare a daily work plan so it is known where the lone employee will be and when.
Identify one main person to be the contact at the office, plus a back up.
Define under what circumstances the lone employee will check in and how often.
Stick to the visual check or call-in schedule. You may wish to have a written log of contact.
Have the contact person call or visit the lone employee periodically to make sure he or she is okay.
Pick out a code word to be used to identify or confirm that help is needed.
Develop an emergency action plan to be followed if the lone employee does not check-in when he or she is supposed to.

(Adapted from CCOHS Violence in the Workplace Prevention Guide)

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