Recent statistics from Forbes magazine show that 80% of callers sent to voicemail do not leave messages because they don’t believe they will be heard and nearly 99% of those hanging up on voicemail will never call back. This is money you are losing to your competition because you chose an automated system instead of a live person.
A live person answering your phones will also provide a higher level of customer service compared to an automated service. If callers have to go through multiple menus of options, they may hang up and you may lose a customer or a potential customer. It’s much better, from a customer service standpoint, to provide a live person to answer the phone, answer questions, schedule appointments and take messages.
Here are the standard services offered by accredited telephone answering services:
Answering incoming calls
Make enquiries
Up-sell and cross-sell products and services
Forwarding messages
Sending and receiving emails or faxes
Answers for standard customer questions
Whatever your need, whatever size your business or customer base, Cititel has the skills and experience to help keep your customers satisfied. Your customers demand flexibility, efficiency, and professionalism. That’s why we offer a bespoke call answering service which is tailored to your needs and theirs.
Increase your sales and reach more customers with an answering service. Contact us by email at info@cititel.com, call us at 1.888.923.2533 or request more information online here
