An Answering Service not only ensures that your property management company is open for business 24 hours per day, 7 days per week, but also gives tenants, owners, and employees instant access to the maintenance staff when they needed it. People need to know there will always be someone to whom they can reach out.
Also, an answering service can help your business close more leases and reduce vacancy times by giving 24/7 access to prospective tenants or purchasers to rental or sales information, even when the office is closed.
An answering service suits all type of companies from big property management companies, medium sized property management companies, and residential property managers to rental property owners with 1 or more units.
Some of the main benefits of an answering service for property management companies are:
• 24/7/365 Live Operator Answering Services with immediate pick-up
• Quality of message taking
• Quality of message delivery
• Taking and delivery of information concise, fast and efficient
• Multiple Message Dispatch Options (pager, cell phone, email, or fax)
• Custom Account Design
• Specialty Call Screening
• Cultivate and maintain long-lasting relationship with tenants and clients
• Provide the kind of customer service tenants and potential clients appreciate.
• Increase revenue, close more leases and reduce vacancy times
• Emergency Call Handling
• Non-emergency Call Handling
• Overflow Call Handling
• After hours Call Handling
Cititel, offer property management companies the custom virtual receptionist services they need to succeed in today’s marketplace.
Our professionally-trained live agents works as an extension of your team. We answer your calls whenever you need us, day or night. All your calls will be answered in accordance to your properties protocols and procedures.
Our Property Management Answering Service can handle many applications, including but not limited to:
Expanding your hours of service without expanding your payroll costs.
Maintaining on-call rosters to ensure the correct person is contacted every time.
Providing live, immediate assistance any time.
Answering inbound leasing calls (opportunities) before they move on to competitors.
Helping coordinate after-hours calls between tenants, owners, and emergency response personnel, if necessary.
Providing emergency dispatch to the appropriate on-call staff member.
Helping coordinate property management offices on a nation-wide basis.
Provides Emergency Dispatch Answering Service.
For more information, please call 1.888.923.2533, or request more information here.
