Management companies, oversee operations and financial matters to managing staff and maintenance needs. Cititel can help you maintain and manage your responsibilities through value-added services and excellent communications. Whether you need to answer calls about rental availability, to collect rent payment, to handle emergencies, or to take care of general maintenance requests, we can help.
A big part of a property management company success is the efficiency in which emergency maintenance calls are dispatched and the reporting that follows.
A 24/7 live answering services enable apartment communities to handle emergencies quickly and around the clock, so residents get faster resolution and repairs. Hours of waiting are reduced to minutes, even seconds, for the resident.
Here are 5 advantages of an answering services for property management companies
Consistent Professional Greeting of Callers
Automated answering services that offer properties the option of recording custom greetings help make residents and potential residents feel more at home than those generically recorded systems. Properties can follow a recommended script or create their own message for a more personal touch.
Speed of Handling Emergency Maintenance Calls
In some cases, live answering services that represent multiple properties can put the resident on hold for long periods of time or answer as the wrong property, which doesn’t bode well as water rushes from under walls and out of cabinets. Automated answering services enable the caller to quickly choose from options, including emergency services. Once an emergency service request is made, the technician on duty is called, usually within 20 seconds after the message is left.
Low Flat Rate and Budget-Friendly Cost
An Answering services offers a low flat rate, unlike other services that charge by the call. The steady rate is not only budget-friendly but it allows the property to take as many calls as necessary to ensure a high level of customer service without being nickeled and dimed.
Reporting and Call Analytics
A big advantage is the system-wide reporting so that property managers can see precisely when calls are received, what days of the week they’re coming in and how quickly the maintenance team responds.
Covering the Bases
Some property management companies may not always send calls to the answering service automatically, even for emergencies during normal business hours. That can create a gap in service. An answering service can act as a team player to your maintenance staff. Ultimately, service request response time can shape how residents evaluate customer service, which is often critical to retention. And, it can be a critical advantage for apartment residents, especially for peace of mind on those championship nights, when home should feel like home.
Cititel, offer property management companies the custom virtual receptionist services they need to succeed in today’s marketplace.
Cititel Answering Services ensures your property management company is open for business, even after hours. Our professionally trained live agents can answer your calls 24/7/365.
We serve all type of companies from big property management companies, medium sized property management companies, and residential property managers to rental property owners with 1 or more units.
Cititel will handle all your different types of calls, including but not limited to leasing enquiry calls, after-hour calls, non-emergency calls, maintenance calls and emergency calls. All calls will be handled according to your instructions.
Call today: 1.888.923.2533, send us an email to info@cititel.com or visit our website at: http://www.cititel.com
