Telephone systems have been around for decades. However, many businesses are making the transition to VoIP phone systems to take advantage of its many features beyond call waiting, voicemail, call forwarding, and remote operation. There are many advantages of such web-based call centers that can add immense value to your enterprise and facilitate greater communication between your business and your customers.
So what are these benefits?
Cost Savings
Perhaps one of the biggest advantages of VoIP phone systems is the significant cost savings companies can attain as compared to wired telephone systems. Generally, calls become a lot more expensive with the use of public telephone lines due to its integration with traditional telecommunication configuration lines. In the case of VoIP, however, voice traffic data is patched through the internet or a company’s private data network.
This enables the company to save considerably on conventional telecommunications equipment, maintenance, and manpower. It is worth pointing out that while such business phone installation costs are high, the savings in the longer-term offsets the short-term costs.
Portability
Portability is also a key advantage as it assists companies in their relocation decisions. In the case of a wired telephone system, it operates using a dedicated line that is tied to a particular geographical place. If a company has an authorized number then it is only able to use it as long as it is located in a particular area. If the company decides to relocate, for instance, it will no longer be able to use its original phone number and will have to change it to a new one.
This can affect customer satisfaction as many of the calls will no longer reach the company, resulting in diminished business.
In the case of web-based call centers, since the phone is accessed via the internet or private data network, relocation will not be a problem. This gives companies the freedom to relocate to any region they desire whilst keeping their original company number the same. If you are a company that wants to scale, then such phone systems can be extremely beneficial for you.
Integrates with other applications
Flexibility of technology is one of the most critical requirements that businesses need. VoIP phone systems have the advantage of easily integrating with other applications, such as web browser, email, social networking apps, instant messenger, and more. Through this integration, your business can benefit from greater collaboration and synergy in providing a synchronized service to your target market. Among these include delivering voicemail via email, attaching a voice call link in an email, recording calls and easily conferencing calls.
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3 Benefits of Using VOIP Phone Systems
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