Having a 24/7 answering service is like having a strong bench in hockey, or any other sport. When a property is suddenly thrust into an emergency response situation, the technology is a valuable asset that helps a community navigate sometimes stressful situations.
My neighbor, Joe, an avid hockey fan, will forever remember the night that the Dallas Stars won the Stanley Cup Championship. A three-overtime thriller in the decisive Game 6 against the Buffalo Sabres won’t be forgotten. Neither will the moment that he set foot out of bed a few hours after the clincher and felt a very squishy carpet.
A ruptured pipe in the bathroom flooded the second-story bedroom of Joe’s home. Not until daybreak was a plumber called to fix the pipe.
Joe remembers that night much more for being a homeowner’s nightmare than for the Stars’ 2-1 win. Perhaps if Joe had lived in an apartment community that provided a slap-shot-fast emergency service response, fonder memories would prevail.
Meeting resident customer service expectations through fast response
Automated answering services enable apartment communities to handle emergencies quickly and around the clock, so residents get faster resolution and repairs. Hours of waiting are reduced to minutes, even seconds, for the resident.
“We’re able to close the loop between resident and maintenance in less than 45 seconds,” says Ryan Sweeney, Industry Principal for Contact Center and Answer Automation which provides automated answering solutions to more than 12,000 multifamily housing properties across the country.
Once an emergency service call is placed, the service contacts the property’s designated on-call maintenance technician within seconds. Once the technician gets the message, a call is automatically generated from the technician to the resident to start the repair process.
Sweeney says a big part of the company’s success is the efficiency in which emergency maintenance calls are dispatched and the reporting that follows. The system records the call for quality assurance and logs critical information that administrators can review. Properties get a clear picture of how things are handled by their staff in the event of a maintenance emergency, to use as baselines for improving future services.
“It’s about improving the resident experience through enabling apartments to respond and resolve faster and more efficiently,” he said. “Today, residents expect a high level of customer service. Fast responses are critical.”
Cititel, offer property management companies the custom virtual receptionist services they need to succeed in today’s marketplace.
Cititel Answering Services ensures your property management company is open for business, even after hours. Our professionally trained live agents can answer your calls 24/7/365.
We serve all type of companies from big property management companies, medium sized property management companies, and residential property managers to rental property owners with 1 or more units.
Cititel will handle all your different types of calls, including but not limited to leasing enquiry calls, after-hour calls, non-emergency calls, maintenance calls and emergency calls. All calls will be handled according to your instructions.
Benefits of an Answering Service for Property Management Companies
24/7/365 Live Operator Answering Services with immediate pick-up
Quality of message taking
Quality of message delivery
Taking and delivery of information concise, fast and efficient
Multiple Message Dispatch Options (pager, cell phone, email, or fax)
Custom Account Design
Specialty Call Screening
Cultivate and maintain long-lasting relationship with tenants and clients
Provide the kind of customer service tenants and potential clients appreciate.
Increase revenue, close more leases and reduce vacancy times
Emergency Call Handling
Non-emergency Call Handling
Overflow Call Handling
Afterhours Call Handling
Call today: 1.888.923.2533, send us an email to info@cititel.com or visit our website at: http://www.cititel.com
