Telephone Answering Service for Hospitals

Cititel Telephone Answering Service for Hospitals. Drive continuous operational excellence and increase patient satisfaction with our medical answering services.

In the medical care industry, patients need to be provided with reliable care in an extremely timely fashion. Where we are acting as overflow support, or transferring calls to patient’s room, we have the experience, resources and commitment to deliver exceptional experiences flor physicians, staff and patients.

Three main benefits of our medical answering services for hospitals and healthcare organizations:

Increased patient satisfaction
Reduced costs
Security and technological excellence
Customizable Service and Reporting

How a Medical Answering Service Works!

All of your lines are busy, the office is closed, your nursing staff can’t get to the phone or you have a limited ability to constantly have a local employee sitting at the front desk. Whatever your reason may be it’s likely that you still require calls for the doctor or nurse to be handled by a live receptionist. Something as easy as activating your call forwarding service allows your callers to instantly appreciate live customer service 24 hours a day.

A patient or healthcare professional dials your number and is forwarded to Cititel’s live operator. Using highly advanced call center software, Cititel will answer that phone call in the name of your healthcare practice. The person speaks with the live receptionist just as though they were your own receptionist or nurse. Our live operator ask a series of questions which are layered according to the callers questions and answers. Upon completing the call the system compares it against the doctor’s protocol for each message and it is then delivered according to the instructions of the hospital or doctors input.

Messages can be sent to multiple email addresses, text to cell phones or even accessed anytime by web based applications.