Telephone Answering Service
What is a telephone answering service?
A telephone answering service is a company that answers incoming calls for other businesses. These calls may be transferred to an employee’s phone, or a message recorded in their absence. For many small and medium businesses this is a cost effective alternative to hiring a dedicated receptionist. All call answering companies can:
How it Works
We take your calls just like a receptionist at a large company. When customers dial your phone number(s), a Cititel operator answers with specific business information. Calls are dispatched (or screened) as you pre-arrange- urgent calls are transferred directly to you and messages carefully taken for others. Callers can be given the option of recording a message to a voice mailbox or the operator – Cititel´s system automatically delivers message to your cell phone, text pager, email or fax machine.
A telephone answering service can:
- Answer your calls during office hours
- Answer your calls during overflow times
- Answer your calls during lunch hour times
- Assist with scheduling, order taking, inbound customer service, typing, book-keeping
Main Benefits of a Telephone Answering Service
- 24/7 Availability
- Never miss another call, even at busy times
- Ensures that calls are answered promptly and efficiently
- Call answering, message taking and order placement, even when your business is closed
- Guaranteed message delivery
- No need for Voicemail
- Efficient handling of calls
- Efficient handling of after-hour calls
- Increase Productivity
- More Time to Focus on Your Business
- Free up Time for you and your team to generate revenue and grow your Business
- Cost Savings. An answering service allows you to be available at all times without having to hire an extra employee to cover your over flow calls, after hours calls, holiday calls, lunch time calls and more.
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