A company may be aware of the face it presents to the public but it also needs to be aware of its voice – specifically, the voice of the people staffing its call center. That’s because customers form their first impression of a company by the attitude of the person answering the phone.
Tag Archives | Outbound Call Center
A Call Center Supervisor Does More Than Manage
Posted on :
A call center supervisor’s job involves much more than just managing a team of call center agents. You would expect any supervisor to manage his or her team by walking around the center, being alert to agents that appear to need assistance, answering questions and taking calls that their agents can’t handle.
Read full story • Comments are closed
The Difference between an Inbound and an Outbound Call Center
Posted on :
If you’re like most people, the term “call center” makes you think of a group of representatives sitting in front of computers wearing headsets, waiting for customer calls or dealing with customer issues. Although that’s the common notion of a call center, there are actually two main types; the inbound call center and the outbound call center.
Read full story • Comments are closed
Information Request
Comments or questions are welcome.