Live Medical Answering for Medical Professionals

Answering every call is impossible for busy medical professionals. Friendly, competent associates ensure that your patients reach a live person 24 hours per day, 7 days per week, and 365 days per year. Over 95% of calls are answered within 4 rings.

Cititel is an answering service company that offers appointment scheduling, and 24/7 answering services to healthcare professionals in all Canada and the United States.

Doctors, specialists, psychologists, and other health professionals are hard pressed to accomplish their daily tasks. From seeing patients to completing mountains of paperwork, practicing medicine is more complicated and time-consuming than ever.

How a Medical Answering Service Works!

All of your lines are busy, the office is closed, your nursing staff can’t get to the phone or you have a limited ability to constantly have a local employee sitting at the front desk. Whatever your reason may be it’s likely that you still require calls for the doctor or nurse to be handled by a live receptionist. Something as easy as activating your call forwarding service allows your callers to instantly appreciate live customer service 24 hours a day.

A patient or healthcare professional dials your number and is forwarded to Cititel’s live operator. Using highly advanced call center software, Cititel will answer that phone call in the name of your healthcare practice. The person speaks with the live receptionist just as though they were your own receptionist or nurse. Our live operator ask a series of questions which are layered according to the callers questions and answers. Upon completing the call the system compares it against the doctor’s protocol for each message and it is then delivered according to the instructions of the hospital or doctors input.

Messages can be sent to multiple email addresses, text to cell phones or even accessed anytime by web based applications.

We work with you to enhance patient service and boost your productivity. Cititel’s Team lightens your administrative workload so you can better focus on patients.

No Risk. No Credit Card Required. No obligation. Call today: 1.888.923.2533, send us an email to info@cititel.com or visit our online here.