Your own customer service team at a fraction of the costs

Cititel is an answering service company that offers 24/7 answering services to small businesses in all Canada and the United States. Recent statistics from Forbes magazine show that 80% of callers sent to voicemail do not leave messages because they don’t believe they will be heard and nearly 99% of those hanging up on voicemail will never call back. This is money you are losing to your competition because you chose an automated system instead of a live person.

A live person answering your phones will also provide a higher level of customer service compared to an automated service. If callers have to go through multiple menus of options, they may hang up and you may lose a customer or a potential customer. It’s much better, from a customer service standpoint, to provide a live person to answer the phone, answer questions, schedule appointments and take messages.

Some of the benfits of a live answering service

Live Answering. Always.
Unavailable? Not in our vocabulary. We never clock out.

Sleep Tight
Rest easy after hours. We can take a message or contact the on call.

While You Were Out
It’s okay to leave! We’ll get your messages to you, wherever you are.

Capture Every Lead
No lead is getting past us. We’re the ultimate sales wingman.

Focus on Your Core
We’ve got your calls. You focus on what matters most.

Ditch the Voicemail
When it comes to making meaningful connections, humans trump robots.

Save a Tree
We’re a sustainable business. Get exceptional service you can feel great about.

Hold My Calls
Busy? Have an important meeting? Tap us in! We got this.

Get Notified via SMS
Your messages straight to your pocket. We’ll text you instantly.

Call today: 1.888.923.2533, send us an email to info@cititel.com or request more info online here.