Answering Services Testimonials
Since signing up with Cititel in September 2014 our client retention and new business due to referrals has gone up by over 1/3. As a result of us not having to worry about after-hours business, our internal staff turn-over has also decreased to zero. Cititel is an integral part of our service delivery and we consider them business partners as we grow. The service delivery, quality and knowledge that they bring to the table is exemplary. They are quick to deliver and quick to fix any issues as they arise and for this, we are beyond grateful!
– Drake International, Edmonton
“Cititel made the transition from our previous answering service seamless and smooth providing good support from day one. The Input Design group helped us set up a structure that addressed all aspects of our after-hour calls including our working alone all in, after hour on call response, and emergency response.”
Daryl Houghton, Area Manager
ATCO Midstream
“Cititel consistently shows the ability to accommodate our realtors’ individual requirements – offering detailed information and guaranteed delivery of our messages through its unique method of Advanced Messaging. Having an answering service that can provide consistent and excellent service, night or day, is a definite asset to our organization.”
Connie Kohut Senior Administrator
Royal LePage Foothills
“My Brokerage has been working with Cititel Inc. for almost 2 years now and I am pleased to say that they have offered quality service for my 30 realtors throughout that time. I would recommend that others in our industry or any other industry where people want a seamless transition from office staff answering calls to the after- hours service seriously consider Cititel Inc. to meet those needs.”
James Mabey, Broker
Sutton
“Cititel has been my trusted answering service for different companies over 20 years. Their operators freed up my staff to work on other tasks while telephone calls were answered by professionals – day or night. Call management is really important for how I live and work in this mobile world.”
Likes all ‘round,
Sharon MacLean
President, WorldGate Media
Telephone Answering Services
